FeneTech customer support

FeneTech’s commitment to customer support is included as a key component of our company’s mission statement.  

Your partnership with FeneTech begins the moment you become a customer. Support is available at every step: pre-implementation, during implementation and ongoing, including 24/7 access to experienced people who can help you keep things running.

Every FeneVision customer is assigned to an applications team to support you through each step of the implementation process until you’re confident and comfortable with your software.

  • “Over the nine years we’ve been with them, we still work with many of the same support people we started with. They’ve become part of our team, which is the kind of partnership we look for in our business relationships.”

    Rick Wuest

Ongoing, 24/7 support

Once you’re up and running, our customer care team is ready to guide you through any additional projects you may require. And if at any time you need help, our support team is available for you 24 hours a day, seven days a week.

Unlike our competitors, FeneTech maintains a comprehensive support system that includes

  • Experts who know how our software interacts within your environment
  • Access to our online ticketing system
  • Access to documents such as release notes and troubleshooting tips
  • An open forum that allows you to communicate with other FeneVision users worldwide
  • Tip Tuesdays

Sound too good to be true?

Just ask our existing clients about FeneTech’s customer support. They’ll be happy to share with you their positive “FeneVision Experience”.

Once you discover how FeneTech will be by your side in every phase of training, implementation and beyond, you’ll understand why existing customers remain steadfast in their continued praise of our software and services.