How an Empty Cup Inspired FeneTech’s Mission Statement

“The principle here is universal, whether you’re working for an amusement park, a window company, or a supplier to the industry. Does your company have a customer-centric philosophy?”

Those familiar with northwestern Pennsylvania will have heard of Conneaut Lake Park.  As a 14-year-old growing up within spitting distance, I began working at the park in 1976.  Before my first day, I attended an orientation outlining the rules for working in the food stands.

Most rules were common sense, but one rule required an explanation.  The management counted drink cups every night to determine how much product was sold.  If the remaining cups did not match the amount of money turned in, someone was either stealing money or giving away drinks.

Two decades later those drink cups led to the development of our FeneTech mission statement.

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Vitrum Glass Implements FeneVision as its ERP Solution

In a recently published article in Glass Magazine, Nicky Whitehouse from Vitrum Glass describes the “FeneVision Experience” … [The] configuration process lasted about a year, and was supported by a dedicated FeneTech team … “FeneTech had brainstorm sessions with us. If we had a gap, they would help to come up with the best possible ways for the process to flow … They wanted the software to meet or exceed …

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GPAD—Glass Processing Automation Days

GPAD, ein jährliches Event für die glasverarbeitende Industrie, wurde von FeneTech ins Leben gerufen. Bei GPAD geht es um Automatisierung und Integration. Inhaber, CEOs, Produktionsleiter oder andere Manager von Glasfirmen erfahren dabei, was die neuesten Trends in moderner Maschinen- und Softwaretechnologie am Markt sind.

Syracuse Glass: Complexity Equals Opportunity

“Our company was started in 1909. A willingness to change over the years is a big reason we’re still in business and growing more than 100 years later. Syracuse Glass was initially a glass distributor but over the years evolved into a fabricator. In 1973, we began making insulating glass as an early adopter of double glazing. In the early 2000s, we sold off our auto glass business, which at …

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Tristar Glass Products: Try to Never Say ‘No’

“We started Tristar Glass Products from scratch in 2005. In 2015, we’ll open our third fabrication facility and reach 200 employees.” We’re an architectural and decorative glass fabricator certified by PPG and Guardian. Most of our business comes from commercial glazing companies. Caring for customers is a big part of what we preach from the top down. We take pride in it. Service and loyalty set us apart. We have …

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Thompson Creek Window Company: Building Quality Up Front

“You can consider me a window geek. I grew up in the business—at one point we lived on the second floor of the plant. I’ve done just about every job in the company. I still have a scar on my hand from trying to carry too much glass. We’ve grown 600 percent in the last decade. Almost as soon as we’ve expanded our facilities, it seems we’ve had to begin …

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