FeneTech: Actualitiés et Mises à jour

Peter Koops souligne la manière dont FeneVision a dirigé l’évolution de sa société vers une entreprise de verre plus prospère.

La compagnie de fabrication de verre néerlandaise Van Noordenne est sans pareil si on la compare à la plupart des fabricants de verre, citant son modèle économique comme étant unique en son genre. Avec ses nombreux équipements de fabrication et de transport, associé à la possibilité rare de fournir à ses clients une vaste gamme de produits verriers, Van Noordenne est-elle même fière de son fonctionnement rapide et flexible.

C’est sur ces piliers que l’entreprise a été construite.

Un volume en constante évolution

Avec ce succès grandissant, arrive le besoin de gérer les demandes de production ainsi que les attentes des clients. Quand il a été temps pour Van Noordenne de prendre un modèle de fabrication déjà performant et l’étendre, c’est FeneVision qui a surpassé tous les autres systèmes ERP, transformant le succès de Van Noordenne en un triomphe encore plus grand.

« Se noyer dans notre propre succès était devenu un risque potentiel. »

Avant de faire la transition vers Fenevision, l’enjeu était de taille pour la respectable entreprise de verre, fondée en 1938. La plus grande peur de Van Noordenne avant ce changement était que, en tant que « … entreprise de production /grossiste /commerce, nous devions faire face à la complexité de gérer un volume toujours croissant. « Se noyer dans notre propre succès pouvait devenir un risque potentiel. » Ils ont du faire confiance en Fenevision pour gérer cette entreprise en croissance.

Totale Visibilité

Avec l’installation de Fenevision, les craintes de Van Noordenne diminuèrent.  Koops décrit un des avantages les plus importants d’un logiciel de pointe comme, « … ayant une totale visibilité sur tous les processus importants de notre organisation, y compris la visibilité sur les différents départements et filiales de notre société. » C’était vraiment important pour les hauts membres du personnel de direction.

Ce qui est encore plus gratifiant, c’est qu’avec Fenevision, des flux de travail cohérents et automatiques sont suivis d’un département ou d’une fonction à une autre. C’est vraiment important pour une entreprise telle que Van Noordenne qui se développe avec presque la même vitesse et efficacité que ses opérations de fabrication.

Accomplissant plus que jamais auparavant

La faculté de Fenevision à identifier les unités par lecteurs de codes-barres, sa planification automatisée, la gestion de planning dans tous les domaines de production et sa capacité à fournir des données en temps réel de la gestion de la production ne sont que trois des nouvelles réalités pour Van Noordeene. Koops indique aussi comment la « Business Intelligence » de Fenevision identifie les problèmes potentiels avant qu’ils ne deviennent un obstacle et comment la nature modulaire du logiciel assure des transitions douces et une implémentation plus rapide et plus contrôlable. Finalement, Fenevision est un système entièrement centralisé, qui a allégé les besoins de Van Noordenne en évitant que chaque département ait son propre « système ».

Vaincre l’adversité

Un des challenges les plus récents de Van Noordenne fût les dommages à Glasprojecten Van Noordenne BV , une de ses filiales, quand elle a pris feu plus tôt en 2015. Koops n’a jamais laissé cette tragédie entraver son engagement à l’entreprise et a choisi de persévérer avec la philosophie que chaque adversité est une opportunité d’apprendre. « L’apprentissage est un processus continu » déclare-t- il, rappelant une citation du roman Siddhartha d’Herman Hesse, « J’ai toujours cru, et je crois toujours que quelques soient les bons ou les mauvais évènements que nous rencontrons, nous pouvons toujours leur donner un sens et les valoriser. » C’est peut être cette attitude qui l’a incité à avancer avec le logiciel FeneVision ERP.

« Fenevision est un souffle. »

Avec le dévouement à l’excellence de Van Noordenne, son indépendance farouche dans l’industrie du verre et son engagement pour fournir une logistique, un service et une qualité permanent, il est facile de voir pourquoi Fenevision est un bon choix pour le fabricant de verre néerlandais. « Travailler avec Fenevision est un souffle, » déclare Koops.
Le temps le dira, mais étant donné l’excellent bilan associé à la découverte des avantages de Fenevision, on peut seulement imaginer un futur rempli de succès.

Peter Koops
Responsable d’Exploitation
Glasgroothandel en Glasindustrie Van Noordenne B.V. Holland

The managers at KAB Allglass knew the company needed to begin making safety glass or the Hamburg-based glass distributor risked getting squeezed out of the market.

“It is difficult for glass wholesalers today to survive between the producers and the users,” says Darko Grnjak, managing director and partner of the 40-employee company. “Producers are selling further downstream and shops are trying to buy glass direct.” (suite…)

GPAD est un événement informatif annuel de deux jours pour les leaders de l’industrie de fabrication de verre. Il offre un aperçu approfondi des derniers développements en terme d’équipement de transformation de verre et d’intégration avec les solutions logicielles. L’événement a lieu à la fin de l’hiver dans un lieu de conférence. GPAD 2015 était à San Antonio, GPAD 2014 à la Nouvelle-Orléans.

La Conférence Utilisateur Annuelle FeneVision est réellement devenue une des meilleures raisons de choisir FeneVision comme votre solution ERP.

Lancé en 2002, l’événement compte maintenant presque 100 participants du monde entier. Ceci inclut des propriétaires d’entreprise, la production, les ventes et les directeurs informatiques, les planificateurs, le personnel de service client et bien plus encore. L’occasion de se réunir et de partager des techniques et des solutions avec d’autres utilisateurs, dont certains ont utilisé le logiciel pendant presque 15 ans, ce qui est inestimable.

FeneTech a ajouté à sa gamme de logiciels leur développement le plus récent – le Concepteur de Porte de Douche. FeneVision ® Shower Door Designer est la dernière application de DAO de FeneTech.

Le Concepteur de Porte de Douche utilise l’administrateur d’options standard de FeneVision et le Concepteur de DAO, offrant une vue bidimensionnelle aussi bien qu’une vue tridimensionnelle des nouvelles conceptions. Cette nouvelle fonctionnalité est unique car elle est indépendante de n’importe quel fabricant, traitant des installations de fournisseurs différents mais utilisant la même base de données. Pour de plus amples informations sur le concepteur de portes de douches, contactez votre représentant FeneTech

« Our business is supplying insulating glass to high-end window and door manufacturers who make wood, aluminum and steel windows and doors throughout Southern California. They pay us more because we deliver higher quality.

Our units go into windows and doors shipped all over the country. Our customers’ end users don’t care about ASTM standards or that glass is for looking through and not at. They think they’re buying diamonds. They’ve paid a high price and if they think they see a problem, they’re not living with it. »

Started from nothing

« I started this business from nothing in 1988. I had helped one company start their IG operation with a washer, a sealant pump and a handcutting table. After that I went to work for a window company, where I got an understanding of all the issues and how pre-installed quality is so important. It became my mission.

Back then, IG was still new in California. We went to wood window companies and offered to do all their specialty shapes. That’s how we dug out our niche in the world, with quality and doing the hard stuff: triangles, even sightlines. »

Growing in the highly competitive Southern California IG market

« Today, we have 55 employees in a 65,000 square foot facility. »

We do tempering, fabrication, polishing, drilling and v-grooving and are adding our own lamination line. We offer every kind of coated glass from the major manufacturers and are one of the only independent Cardinal fabricators in the west.

Our market is really competitive. The first thing new guys do, and there are lots of them, is drop their price. We have to keep earning and justifying ours.

We do that with quality. »

Larger IG, more delicate glass

« What has happened in our business is that we are seeing the size of insulating glass grow tremendously.

Ten years ago, IG averaged eight square feet. Now it is closer to 15 and we are making some units that are 50, 60 and 70 square feet.

At the same time, glass, as our plant manager constantly points out, has gotten delicate. The low-e coatings are increasingly sophisticated and expensive.

Anybody can do clear glass. Coated glass is much more demanding. And any problem found after fabrication cost three to four times the money to reject. »

Seen everything that can go wrong

« I’ve made millions of units of insulating glass and seen everything that can be done to, happen to or get inside a unit. I’ve seen paper inside—I don’t know how that happened!

Our quality has always been better than good. But we knew that it could be even better. The worse thing in the world is to see even one piece of glass come back on the truck with a now-obvious defect.

Everyone buys glass from same places. The main differences in our operation are that we start with high quality equipment and the training our people have. »

Automating inspection

« For our automated quality inspection system, we installed a FeneVision LineScanner at the beginning of our IG line after the washer.

The LineScanner goes beyond what a human could detect by looking at a piece of glass, especially a tired pair of eyes looking at glass going by all day. And in a factory, all the lighting you can put in does not duplicate natural light.

The LineScanner picks up every little defect. We’ve definitely seen a difference and are rejecting a lot more glass. We even called in a manufacturer to show them coating defects the LineScanner found. »

Not replacing the inspector

« It doesn’t replace the inspector, it helps him. Ours were skeptical at first, but by the third day, one said this thing’s awesome. They can make decisions in a lot less time: locate, fix, wipe, reject.

We’re archiving defects and seeing patterns. We go back and compare locations to find where defects are coming from. Most of our defects were in the smallest category for which LineScanner is checking. »

Speed and savings

« Speed matters. It was taking five minutes to manually inspect large lites, some of which were over the inspectors heads. Now it takes only a minute to inspect and the monitor tells you right where to inspect instantly.

We are seeing savings on big pieces of glass, catching defects before we put any more time and money into that piece of glass. »

Giving customers confidence

« It helps us give our customers confidence, too. People can misrepresent the source of a scratch. With all the scans in the database, we can help our customers defend themselves against claims they couldn’t defend in the past.

We’re considering another one at the end of the tempering furnace and one for the new laminating line. We’re using it as a marketing tool, because our competitors don’t have it.

Our customers need to know that they can ship our units without even looking at them. And they can. The LineScanner helps us produce the best quality glass that we can. It makes us a better supplier. »

Rusty Neubauer, owner
West Coast Insulated Glass Products
westcoastglass.com

See how FeneVision LineScanner can improve your quality. Visit fenevision.com or contact Nate Huffman at 330.954.7514 or nate.huffman@fenetech.com.

« Our company was started in 1909. A willingness to change over the years is a big reason we’re still in business and growing more than 100 years later.

Syracuse Glass was initially a glass distributor but over the years evolved into a fabricator. In 1973, we began making insulating glass as an early adopter of double glazing. In the early 2000s, we sold off our auto glass business, which at one time was 50 percent of our revenue. » (suite…)

« We started Tristar Glass Products from scratch in 2005. In 2015, we’ll open our third fabrication facility and reach 200 employees. »

We’re an architectural and decorative glass fabricator certified by PPG and Guardian. Most of our business comes through commercial glazing companies. Caring for customers is a big part of what we preach from the top down. We take pride in it.

Service and loyalty sets us apart. We have a higher level of commitment to the extra things. We rush orders, we do favors. We get the right products to our customers on a timely basis and try to never say no. »

Gaining market share and quality people

« I had worked in the industry for many years and owned a glass fabrication company with my brother, which we sold in 1995. When my non-compete expired in 2005, I immediately opened Tristar for business. I saw the need and felt we could do a better job than the competition.

Fortunately, we never saw a bad downturn in 2008. The regional economy certainly slowed but it was not like the coasts. We’ve been able to pick up market share and buy equipment and expand our capabilities at reasonable prices.

We’ve also been able to find quality people at each step, which is why we were able to open a facility in Dallas in 2012—the same year we moved and expanded our Oklahoma plant—and will open in Houston this year. »

People drive our business

« People drive the business, and the people who work here and that we hire wholeheartedly share our belief that our primary concern is taking care of our customers. »

The Houston facility is 66,000 square feet featuring a state-of the-art convection furnace with a bed load size of 130 inches by 240 inches, the largest of its kind in the United States.

We can go big because we have good systems, great customers and a lot of people dedicated to providing exceptional service and quality.

We also have a second website, tristarvisions.com, for our decorative glass division, which offers a full range of services for interior and exterior applications. »

Getting ready to grow

« There’s lots of interaction and coordination in this business and we strive to never make it difficult or unpleasant to deal with us, especially during tough situations.

We invested in FeneVision in 2010. Our software up to that point was strictly an order entry program someone locally had written. It was doing the job but we were seeing our potential to grow. We knew we needed to have robust systems.

We looked for software that could do what we wanted and came from a company that could give us the support we need when we need it. We wanted one package that could do everything for us.

We actually began implementing another program and were quickly aware that it couldn’t do what was promised.

That’s when we selected FeneVision. You could see that the people at FeneTech saw the need for strong systems for fabricators. »

Seeing the entire process

« FeneVision takes us through the entire process.

My wife Karen is the company controller. She likes the ability to go in and take an order and track it all the way through to where we ship it and invoice the customer. We can see what happened all along the process. We can find it right down to a customer’s location.

We’re trying to automate our processes more and more and even move toward touchless production. Currently we are ready to move into laser marking from barcoding. »

No complacency

« All fabricators have similar equipment and ways to take care of customers. We try not to get complacent or think we are better than we are.

We operate with a high level of commitment because this is our livelihood. We take it personally when something goes wrong, whether it’s our fault or not. It’s how we respond that matters, that helps drive our growth.

When we saw opportunities for expansion, FeneTech and FeneVision looked to be in the best place to help us manage it. Today, FeneVision is supporting our growth.

It was an investment but no one would give it up and go back. We all really appreciate what it does for us. »

Tim Kelley, president
Tristar Glass
tristarglass.com

 

« You can consider me a window geek. I grew up in the business—at one point we lived on the second floor of the plant. I’ve done just about every job in the company. I still have a scar on my hand from trying to carry too much glass.

We’ve grown 600 percent in the last decade. Almost as soon as we’ve expanded our facilities, it seems we’ve had to begin to plan for more. Yet as fast as we grow, I only have to look at that scar to remind myself to focus on what really matters. For Thompson Creek, that is delivering the best possible customer experience for every customer every day.

Our motto is trust your home to Thompson Creek. We want people to be house proud, which is why we directly sell, install and back every one of the more than 60,000 replacement windows we make each year. »

Building in quality up front

« Growing up in the business, I learned first-hand how important it is to build in quality up front. Going direct was a decision we made in 2001, and we’ve never regretted it.

Attention to detail matters, so we invest in all areas of that customer experience. We have an extensive showroom where people can see what they will get and where they can get to know us. We offer great standard features and desirable options.

And we install replacement windows and doors in less than 30 days. Customers want to see the improvement in their homes as soon as possible. We work as a team to make it happen. And we back it all up with a transferable double lifetime guarantee. »

A belief in technology—and in reducing errors

« My family started the company in 1980. 25 years later, we were still operating like a small business using a home-grown DOS-based system that wasn’t going to be able to meet our needs. We needed something that would grow with us.

We installed FeneVision in 2005. We might have looked at some other software, but we had a lot of confidence in our referral source. When we looked at the software, we liked what we saw and moved pretty quickly.

We believe in technology. We believe in reducing errors. The fewer times we enter the same data, the more it passes through our system, the less chance for human error. Getting it right enables us to be fast and accurate. »

Outside opinion

« FeneVision helps us do that. It’s such a good match for us, so good on the floor, so good at material requirements planning. It allows us to interface with any new equipment or software that we have added to business, including the SAP order entry system we use for all our businesses.

We had a consultant come in a while ago, and the only software he recommended we keep was FeneVision. It is the only business software we haven’t had to replace as we have grown.

FeneVision has definitely evolved and they involve users in the process of determining where to improve. That they listen and respond really speaks to their commitment to their customers.

In addition, over the nine years we’ve been with them, we still work with many of the same support people we started with. They’ve become part of our team, which is the kind of partnership we look for in our business relationships. »

A good model and the right priorities

« We’re fortunate that our business model continues to put us in a position to grow. Even so, customer satisfaction is and always will be our top priority.

We knew our investment in FeneVision was designed to support our longer term growth plan at every turn. There is just no need to replace it because there are no limits with FeneVision. »

Rick Wuest, president
Thompson Creek Window Company
thompsoncreek.com